FAQ - CartTuning

General Questions

1. What services do you provide?
We offer a wide range of professional products and services designed to improve the performance of online businesses. They include addon & module development, template creation, web and graphic design, marketing services, SEO optimization, custom development, and much more.
2. Do you develop websites for clients from Russia?

Yes, we do. We provide services to clients all over the world, and Russia is not an exception. We also have partners there.
3. What is a template?
A template is a framework for layout and graphic design of a shopping cart, in other words, it is an outfit of your web store. One of its great features is that it doesn’t modify functionality or settings of your shopping cart or affect any other information. It only changes the look and feel of your store. We believe that a sophisticated quality template is a must-have for all online businesses that aim at success.
4. What do addons and modules do for my shopping cart?
Addons and modules are designed to extend the capabilities of web stores. If you feel that your shopping cart is missing some function necessary to run your business smoothly, you definitely need to have it developed for you.

1. What types of payment do you accept?

We accept payments made via PayPal as well as all major Credit Cards.
2. How do I get access to the product I paid for?

Once the order is paid and verified, you can get access to the product either through the e-mail specified in the order or your Profile account.
3. Do you supply PSD files with your templates?

As we are not used to charge our customers for products and services they don’t actually need, we provide our templates without PSD files which significantly reduces their price. But we don't forget about the customers who require PSD files and offer to get them for an extra fee.
4. What type of license should I choose for a product: Standard or Enterprise?

The Standard license offers you all rights the Enterprise license do, except for the number of websites you are allowed to use the product on. If you need it only for a single store, you definitely should choose the Standard license. But if you plan to use it on multiple websites, either your own or clients’, the Enterprise license will be the perfect choice.
5. Do you install addons, templates and other products?

We tend to make the installation process as easy as possible, that’s why all our products come with clear documentation, video tutorials and faq sections. But if you are not ready to delve into the process or just not sure you can handle it, we suggest you ordering our paid installation service.

1. May I modify templates or addons purchased from you?

Sure! You may change the products however you like for your own purposes. Under the license agreement you may also remove the bottom link of our company in your template, but you can’t paste your own link instead. Please see our Terms and Conditions to get more information.
2. Am I allowed to resell the products?

No, you aren't. However, you may use our products to build or modify not only your own website, but also your clients’ sites.
3. Can I use your addons and templates on more than one website?

Yes, you can. There are two ways to do this: you either buy additional Standard license for each website, or purchase one Enterprise license for all of them.
4. If I need to have something fixed in your product after the purchase, will you do this for me?

We strive to provide our clients with top-quality products and services and always avoid making errors. However, if you experience problems with some of our products and believe that it can be improved, contact us for a quick fix.

1. What browsers do your products support?

We test our products on all most popular browsers: Internet Explorer 7+, the latest versions of Firefox, Opera, and Google Chrome. We don’t recommend to use old versions of browsers as they may display pages inaccurately or incompletely.
2. Do your products work on CS-Cart 3?

Most our templates and addons work on the latest version of CS-Cart. However, it is strongly recommended to check the minimum requirements for each product before the purchase.